GUARANTEE & RETURN POLICY

PROWORX stands behind its products… If you’re unhappy with your purchase of a PROWORX product for any reason, you can return any unused and resalable product(s) within 20 days of the date of your purchase for a refund of the purchase price (less shipping & handling charges).

“Resalable” means product is un-opened (product safety seals have not been broken) and in new condition with current PROWORX labeling (neither damaged nor altered), allowing it to be resold.

– Product returned within less than three (3) months of its expiration date is not considered resalable.
– Any item that is identified as discontinued, nonreturnable, promotional or seasonal is not considered resalable.

TO OBTAIN YOUR REFUND, YOU MUST DO THE FOLLOWING:

You must first receive a Return Authorization (“RMA”) number, which can be obtained by emailing PROWORX Customer Service at support@proworxsupply.com; this RMA number is valid for 30 days and must be written on each shipping carton. The return shipment must be accompanied by 1) the clearly indicated RMA number; 2) a copy of the original dated sales receipt; and 3) the unused portion of the product in its original container. Orders returned without following this procedure will be refused.

Product must be returned by the person who ordered it. For your convenience, you may use the Return Label on the shipping document.
Please send an email to support@proworxsupply.com to request an RMA number and return instructions.

The return shipment must be properly and securely packed and shipped to PROWORX with prepaid shipping fees. PROWORX will not accept shipping-collect packages. The risk of loss of any returned products is yours, therefore we strongly suggest using a traceable shipping method (i.e. FedEx, UPS, etc); it is your responsibility to trace the shipment and assure it is received by PROWORX.

Refunds will be issued back to the credit card used for the purchase. DEDUCTIONS: All shipping, handling, and refusal fees, along with any earnings, rebates, incentives and/or other fees associated with the return, will be deducted from the refund. Once a refund has been issued, it may take 3 to 10 business days to appear on your account, depending on your bank or card issuer.

Refunds will be issued back to the credit card used for the purchase. DEDUCTIONS: All shipping, handling, and refusal fees, along with any earnings, rebates, incentives and/or other fees associated with the return, will be deducted from the refund. Once a refund has been issued, it may take 3 to 10 business days to appear on your account, depending on your bank or card issuer.

ALL RETURNS MUST BE RECEIVED BY PROWORX BEFORE A REFUND WILL BE ISSUED.

CUSTOMER SERVICE CONTACT INFORMATION

Email: support@proworxsupply.com

Phone: 714-772-2490